Shipping policy

For UK Delivery

Standard 3-5 working day delivery £3.99 with Royal Mail.

FREE FOR ORDERS ABOVE £100.00

Delivered Monday to Saturday.

*Working days are classed as Monday to Fridays excluding bank holidays.

Please note Foxgrove Equestrian cannot accept responsibility for items being delayed in severe weather conditions however we will endeavour to keep customers updated on progress of deliveries.

For EU Delivery

Royal Mail International Tracked service £12.00 delivered Monday to Fridays 5-11 Working Days. 

For USA and Canada

Royal Mail International Tracked service £19.00 delivered Monday to Fridays 5-11 Working Days.

For Australia & Worldwide

Royal Mail International Tracked service £28.00 delivered Monday to Fridays 5-11 Working Days.

CUSTOMS PAYMENTS & BREXIT

Foxgrove Equestrian operates on a Delivery Duty Unpaid  (DDU) basis which means that the buyer is responsible for any import duties, taxes, VAT and handling/customs clearance fees which may be necessary to release an order from international customs. Foxgrove Equestrian is not liable for any customs or additional local charges for your parcel. Please bear this in mind as the shipping prices noted do not include any of these additional fees and these will need to be paid in order to release your delivery.

Following the UK leaving the EU on 1st January 2021 (BREXIT), there have been some changes to customs and duty charges for EU customers.  Tax and import duty varies from country to country so we recommend you check first with your local tax office to see if any fees will be payable.  

If the customer refuses to pay any duty and customs charges and the parcel is returned to sender all shipping charges will deducted from any refund. No refund will be made until the returned parcel has been received by ourselves.  Please note that parcels that have been 'returned to sender' can take up to 3 months to arrive.  We will not cover any fees which may be incurred to return the parcel which will result in it being destroyed by the customs authorities.

We are really sorry but customs, tax and import payments are completely out of our control.  By ordering on our website, you are accepting these terms and conditions.